The terms used here have the following meaning:
1.1 CUSTOMER - (1) a natural person who holds a full legal capacity and in the cases provided for by the provisions of general application as well as the natural person who holds a limited capacity; (2) a legal person; or (3) organizational unit without legal personality, which the law confers legal capacity; - which has or intends to conclude a Sale agreement with the Vendor.
1.2 TERMS & CONDITIONS - these Terms & Conditions for cotze.com.
1.3 ONLINE STORE - the on-line store owned by the Service provider available at the following address: www.cotze.com on Shoper on-line store platform.
1.4 PRODUCT - a moveable property available in the On-line Store which is the subject of a Sale agreement between the Customer and the Vendor.
1.5 ORDER - a declaration of intent by the Customer submitted using the Order Form and leading directly to the conclusion of a Sales agreement for the product with Vendor.
2. GENERAL PROVISIONS:
2.1 These Terms & Conditions are aimed at both the consumer and the companies using the On-line Store, and defines the rules for the use of the website accessible at www.cotze.com.
2.2 The On-line Store available at www.cotze.com is operated by Gnd3d Łukasz Kocik in Krakow:
Gnd3d Łukasz Kocik
Ul. Miłkowskiego 7/34
Tel: (+48) 502 310 938
2.3 The regulations define in particular:
a) the rules for the registration and use of the account within the site;
b) the terms and conditions about placing orders electronically via the website;
c) the rules for concluding agreements for the use of services provided within the site.
2.4 In accordance with applicable laws Gnd3d Łukasz Kocik reserves the right to limit the provision of services through the site for persons who have not attained the age of 18 years. In this case, potential customers will be informed.
2.5 Information about the goods presented at the website site, especially their descriptions, technical and performance characteristics and price, constitute invitation to conclude an agreement.
3. THE PRINCIPLES OF USING THE WEBSITE
3.1 The condition of using the site is to register.
3.2 Registration is followed by completing and accepting the registration form, which is available at one of the pages.
3.3 In order to register, you must be familiar with the contents of the regulations, the method of calculating the fees to the final price, and you must provide personal information marked as compulsory.
3.4 Gnd3d Łukasz Kocik. may deprive the client's rights to use the site, and may limit its access to parts or whole of the resources of the website instantly, in case of the breach of the rules by the customer and, in especially, if the Customer:
a) while registering gave on the website untrue, inaccurate, outdated or misleading data or violate the rights of third parties,
b) committed a violation of personal rights of third parties via the website www.cotze.com,
c) committed other behaviors that are inconsistent with applicable law of using the Internet or detrimental for Gnd3d Luke Kocik.
3.5 A person who has been deprived of the rights to use the site, cannot register again without prior consent from Gnd3d Luke Kocik.
3.6 In order to guarantee transmission of messages and data in connection with rendered within the internet service, website takes technical and organizational measures appropriate to the seriousness of the safety of services, especially to prevent acquisition and modification by unauthorized personal data transmitted over the Internet.
3.7 The customer is obliged to:
a) do not provide any information prohibited by law, for example content promoting violence, defamatory or violating personal rights and other rights of third parties,
b) do not send nor post via the website unsolicited messages (spam),
c) use the site without bothering other costumers and Gnd3d Łukasz Kocik,
d) use the content on the website only for personal use,
e) use the website within the applicable law, the terms and conditions and rules rules for using the Internet.
4. CONCLUSION OF AGREEMENT
4.1 In order to conclude an agreement via the website, you must go to www.cotze.com, choose the items and follow the steps, which are displayed as messages on the site.
4.2 You can choose the items by adding them to the cart.
4.3 When submitting orders - until you press the "ORDER NOW" - you can modify the input data of the items.
4.4 After filling in the form with necessary data, you will see the summary of the placed order.
It will contain information such as:
a) object of contract,
b) unit price and total price of the products or services, including delivery costs and additional costs (if any),
c) method of payment,
d) method of delivery,
e) your personal data.
4.5 In order to submit an order, you must accept the Terms and Conditions, provide the personal data marked as mandatory and press the "CONFIRM ORDER"
4.6 When submitting order, you conclude an agreement with Gnd3d Łukasz Kocik, which is in accordance to Terms and Conditions
4.7 After placing the order, the customer will receive an e-mail entitled "Confirmation of order and agreement" containing the final confirmation of all the essential elements of the contract.
4.8 Agreement shall be treated as concluded from the moment of receipting the e-mail referred to above.
4.9 The agreement is in English, with content in accordance with these Terms and Conditions.
5.1 Items can be sent to any place in the world. They are sent by the address indicated by the Customer when placing orders.
5.2 Items are shipped from the depository in Poland.
5.3 Delivery of ordered items is done by mail. Delivery cost is Ł0 on dispatch by post. Additionally, the costs of delivery will be indicated in cart summary.
5.4 The term of delivery is 3-7 workdays from the date of received payments by Gnd3d Lukasz Kocik.
5.5 You will be informed about the received payments via e-mail.
5.6 Gnd3d Lukasz Kocik is not responsible for undelivered consignments if the customer provides an incorrect delivery address when ordering.
6. COSTS AND PAYMENT METHODS
6.1 Commodity prices are given in pounds
6.2 The customer can pay by:
a) transfer to the bank account number 28 1140 2004 0000 3302 3388 0874
b) payment in electronic payment systems available on the website
c) the banks available in the service "Payu":
Bank Zachodni WBK
SGB Bank SA
GET IN BANK
Raiffeisen Bank Polska
City Bank Handlowy
The operators of payment cards, available through the "Payments Shoper"
Master Card Electronic
d) in the case of the need to refund any transaction made by the Customer's credit card, the seller shall refund to the bank account assigned to the card payment
6.3 The provider of online payment services is Blue Media SA
7. RIGHT OF WITHDRAWAL
7.1 The consumer who has concluded an agreement at a distance may withdraw from the contract without giving any reason within 14 calendar days.
7.2 The period of withdrawal shall begin from the date of taking the item into the possession of the consumer or a third party indicated by the consumer or from the day of conclusion of the agreement.
7.3 In the event of withdrawal from a contract concluded at the distance, the agreement shall be deemed non-existent. The consumer must return the Product to the Vendor immediately, not later than within 14 calendar days from the date of withdrawal from the agreement or transfer the Product to a person authorised by the Vendor to receive the Product, unless the Vendor had proposed to take back the Product in person. To comply with the date of return, you must send the Product back before the expiry of the date.
7.4 The Vendor shall, not later than within 14 calendar days from the date of receipt of the consumer’s declaration to withdraw from the agreement, return all payments made by the consumer, including the cost of delivery of the Product (with the exception of additional costs resulting from the shipment method selected the Customer other than the cheapest shipment method available in the On-line Store). The Vendor shall reimburse payments using the same payment method as the consumer, unless the consumer expressly agreed to another method of return, which shall be free of any costs.
7.5 Gnd3d Lukasz Kocik will give the adress for returning the items in 5 days from the date of receipt of withdrawal from the contract.
7.6 Items returned by the customer should be packaged in the right way, to minimize the risk of possible damage to the shipment during transport.
7.7 The cost of packing and returning the items shall be borne by the customer. If the customer received items faulty or damaged, the service undertakes to cover the costs of the dispatch of the items to the designated address shipping by registered letter-post. Returning the items by other means will not be refunded. Gnd3d Lukasz Kocik takes full responsibility for returned merchandise. If it is lost or not delivered through no fault of the customer, Gnd3d Lukasz Kocik agrees to return to the Customer all costs incurred.
8.1 The Customer may register a complaintIn electronic form via email to the address: email@example.com
8.2 The Vendor shall answer the Customer's claim immediately, not later than within 14 calendar days of its submission. Lack of answer from the Vendor during the above mentioned period shall be treated the Vendor's acceptance of such claim.
8.3 The items offered on the site are covered by a 2-year warranty service. They are not covered by the manufacturer's warranty.
8.4 If the items are not in conformity, the buyer may require to bring it into compliance with the agreement by the free repair or replacement with a new one, unless the repair or replacement are impossible or require excessive costs.
When assessing these costs take into account the value of the items according to the contract and the nature and extent of the non-compliance, and also takes into account the inconvenience to which would expose the buyer otherwise meet.
8.5 If the customer received the items faulty or damaged, the service undertakes to cover the costs of the dispatch of the items to the indicated address by registered letter-post shipment. Returning the items by other ways will not be refunded. Address Gnd3d Lukasz Kocik undertakes to provide the items to the customer for 5 (five) days from the date of receipt of the complaint.
8.6 Gnd3d Lukasz Kocik takes full responsibility for returned merchandise. If it is lost or not delivered through no fault of the customer, Gnd3d Lukasz Kocik agrees to return to the Customer all costs incurred.
8.7 If Gnd3d Lukasz Kocik fails to satisfy the demands of the client referred to in 8.4. in a timely manner or if the repair or replacement would cause significant inconvenience to the buyer has the right to demand an appropriate price reduction or terminate the contract.
The buyer of the contract can not be terminated when the non-conformity of the item is insignificant.
9. COMPLAINTS IN THE PROVISION OF ELECTRONIC SERVICES
9.1 Gnd3d Luke Kocik takes action to ensure full proper operation of the website, to the extent it results from the current technical knowledge and undertakes to remove within a reasonable time any irregularities reported by customers.
9.2 The customer is obliged to immediately notify Gnd3d Lukasz Kocik of any irregularities or interruptions in the functioning of the service.
9.3 You can submit e-mail to the address firstname.lastname@example.org about any irregularities relating to the operation of the service.
9.4 In the complaint, customer should provide name, e-mail address, type and date of irregularities related to the functioning of the website.
9.5 Gnd3d Lukasz Kocik is obligated to consider any complaints within 14 days from the date of receipt of the message, and if it is not possible to inform the customer in that period, when the complaint will be dealt with.